Shipping and Delivery Policy
1. Order Processing
At Quest Quarters, we aim to process orders within 2 business days following a successful transaction.
2. Shipping Destinations
Currently, Quest Quarters ships within Canada and the United States of America (USA). However, please note that there may be some exceptions. In certain cases, we reserve the right to cancel orders if we are unable to fulfill the shipping due to reasons beyond our control. We do not offer international shipping at this time.
3. Shipping Times
Standard Shipping: Our standard shipping option typically takes between 7 to 21 business days for delivery within Canada and the United States of America (USA). Please note that these delivery times are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions and carrier delays.
4. Shipping Costs
Quest Quarters is pleased to offer free standard shipping on all orders shipped within Canada and the United States of America (USA). However, please be aware that exceptions may apply to certain products or promotional offers. These exceptions will be clearly indicated during the checkout process, and additional charges, if any, will be specified.
5. Delivery Address
Please ensure that you provide accurate and complete delivery information when placing your order. Quest Quarters will not be responsible for any delays or delivery issues resulting from incomplete or incorrect addresses provided by customers.
6. Order Tracking
We regret to inform you that tracking information is not always available for standard shipping orders at this time. We are actively working to provide tracking options in the future to enhance your shopping experience.
7. Contact Us
If you have any questions, concerns, or require assistance regarding your order or our shipping and delivery policy, please do not hesitate to contact our customer support team.