How much am I going to be charged for the shipping fees?

At Quest Quarters, we offer free shipping across Canada and the United States of America (USA) for most orders. However, please note that there may be some exceptions. In certain cases, we reserve the right to cancel orders if we are unable to fulfill the shipping due to reasons beyond our control.

Rest assured, if your order falls within the exceptions, we will promptly notify you of the situation and issue a refund for your order. Our priority is to ensure a smooth and hassle-free shopping experience for our valued customers. If you have any questions or concerns about shipping fees or your order, please feel free to reach out to our customer support team, and we will be more than happy to assist you.

When can I expect my order to arrive?

At Quest Quarters, we aim to provide you with a delightful shopping experience. For standard delivery, please allow up to 7 to 21 days for your order to reach you. Please note that delivery times may vary, and for some regions, it may take a bit longer. Our shipping operations are based in Montreal, ensuring a central location for order processing. Shipments are initiated from our warehouse in Montreal or directly from our partners in Asia or in the United States of America (USA), ensuring a seamless experience based on your location. Regardless of the origin, our commitment to excellent customer service remains unwavering, and your satisfaction is our top priority.

We understand that timely delivery is important to you, and we do our best to get your order to you as quickly as possible. Please keep in mind that certain factors affecting delivery times, such as regional logistics, are beyond our control.

Rest assured, we will process your order promptly, typically within 2 business days. If you find that your order is taking longer than expected or if you have any concerns about the delivery timeline, please don't hesitate to contact our customer support team. We are here to assist you and provide updates on your order's status. Your satisfaction is our priority, and we appreciate your understanding as we work diligently to ensure a seamless shopping experience for you.

What's with the bananas in the pictures?

You may have noticed that there are bananas in the background of most of our product pictures here at Quest Quarters. No, it's not a fruit-themed marketing gimmick; it's all about helping you, our valued customer!

First and foremost, it helps provide you with a better understanding of the dimensions of the product. Seeing an item next to a familiar object gives you a visual reference for its size, ensuring that you make an informed purchase. Bananas for scale :)

Secondly, it's our way of proving the authenticity of the products we have in our hands. We want you to know that what you see is what you get. The bananas act as a fun and quirky verification that the items we showcase are physically present and ready to be shipped to you.

Are there any discount codes for your products?

We may or may not have hidden some discount codes across various pages on our website. The treasure hunt is on!

I have questions about a specific product. How can I reach you?

You can reach out to us with your product inquiries through two convenient methods:

Visit our "Contact" section on the website: We have a dedicated contact section on our website where you can fill out a form with your questions and contact details. We'll get back to you as swiftly as possible.

Send us an email at questquarters@gmail.com: Feel free to drop us an email with your specific product questions, and we'll do our best to respond promptly.

Your satisfaction is important to us, and we're here to assist you with any inquiries you may have. Don't hesitate to get in touch, and we'll provide you with the information you need.

 

Quest Quarters