Return and Refund Policy
1. Order Processing and Shipping Information
a. At Quest Quarters, we take pride in processing orders promptly. Orders are typically processed within 2 business days following a successful transaction.
b. We currently offer shipping within Canada and the United States of America (USA). Our standard shipping option usually takes between 7 to 21 business days for delivery within Canada and the United States of America (USA). Please note that these delivery times are estimates, and actual delivery times may vary due to factors beyond our control, such as weather conditions and carrier delays.
c. Tracking information is not always available for standard shipping orders at this time. We are actively working on providing tracking options in the future to enhance your shopping experience.
2. Returns and Refunds
a. We want you to be completely satisfied with your purchase from Quest Quarters. If, for any reason, you are not satisfied with your purchase, you may request a return within 30 days from the date of purchase.
b. To initiate a return, please contact our customer support team through our website. You can find our contact information on our website's "Contact" page.
c. Once you have contacted us, we will provide you with detailed instructions on how to proceed with the return process via email. Please follow these instructions carefully to ensure a smooth return experience.
3. Refund Process
a. Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.
b. If your return is approved, a refund will be processed to the original method of payment used during the purchase. Please allow 2 to 5 business days for the refund to be reflected in your account. The actual processing time may vary depending on your financial institution.
4. Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
5. Contact Us
If you have any questions, concerns, or require assistance with the return and refund process, please do not hesitate to contact our customer support team.